Introduction
Welcome to ManaloPlay. We operate the website manaloplay.net and provide online gaming services to players in the Philippines. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have regarding your data.
By accessing or using any part of the ManaloPlay platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of it, please stop using the site and contact us so we can assist you.
This policy applies to all registered members and visitors of manaloplay.net. It covers information collected through our website, mobile applications, and any related services we offer to players in the Philippines.
Information We Collect
ManaloPlay collects different categories of personal information depending on how you interact with our platform. Here is a breakdown of what we typically gather:
- Account Registration Data: Full name, date of birth (to verify you are 21 or older), email address, mobile number, and a username of your choice.
- Identity Verification: Government-issued ID (such as a Philippine passport, driver's licence, or PhilSys national ID card) when required for KYC (Know Your Customer) verification.
- Financial Information: Bank account details, GCash wallet number, or Maya account number used for deposits and withdrawals. We do not store full card numbers on our servers.
- Transaction History: Records of all deposits, withdrawals, wagers, and bonus claims on your account.
- Device and Usage Data: IP address, browser type, operating system, device identifiers, pages visited, session duration, and in-app behaviour.
- Communications: Any messages you send through our support chat, email, or feedback forms, including the content and timestamps of those exchanges.
- Location Data: General geographic information derived from your IP address, used to ensure compliance with applicable Philippine laws and our Terms and Conditions.
We collect only what is reasonably necessary to provide you with a safe, smooth, and responsible gaming experience on ManaloPlay.
How We Use Your Information
The personal data we hold is used exclusively for legitimate purposes related to operating ManaloPlay and keeping our platform safe. Specifically, we use your information to:
- Create and manage your ManaloPlay account.
- Process deposits and withdrawals through GCash, Maya, or Philippine bank transfers.
- Verify your identity and age to comply with our 21+ policy and applicable regulations.
- Detect, prevent, and investigate fraud, money laundering, and other suspicious activity.
- Send you important account notifications, security alerts, and transaction confirmations via email or SMS.
- Provide personalised promotions, bonuses, and content based on your activity — only if you have opted in to marketing communications.
- Improve the performance, security, and user experience of the ManaloPlay platform.
- Comply with our responsible gaming obligations, including monitoring for signs of problem gambling.
- Respond to your enquiries, complaints, and support requests promptly and effectively.
We will never use your data for purposes that conflict with this Privacy Policy without first obtaining your explicit consent.
How We Protect Your Data
ManaloPlay takes data security seriously. We apply a range of technical and organisational measures to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction.
SSL Encryption
All data transmitted between your browser and our servers is protected using TLS/SSL encryption.
Secure Server Infrastructure
Our servers are hosted in access-controlled, monitored data centres with regular security audits.
Access Control
Only authorised ManaloPlay staff with a legitimate business need can access your personal data.
Regular Security Reviews
We conduct periodic vulnerability assessments and penetration tests to keep our systems up to date.
Two-Factor Authentication
We offer optional two-factor authentication (2FA) to give your ManaloPlay account an extra layer of protection.
Data Minimisation
We retain personal data only for as long as it is needed for the purposes described in this policy.
While we do everything reasonably practicable to protect your data, no system is completely immune to risk. We encourage you to use a strong, unique password for your ManaloPlay account and to never share your login credentials with anyone.
Sharing Your Information
ManaloPlay does not sell or rent your personal data. We may share certain information with trusted third parties only when it is strictly necessary to operate our services or comply with the law. These include:
- Payment Processors: We share transaction details with GCash, Maya, and accredited Philippine banking partners solely to process your deposits and withdrawals.
- Identity Verification Providers: We may use third-party KYC services to help verify the identity of players in the Philippines and confirm compliance with our 21+ age policy.
- Technology Partners: Service providers who help us operate our platform, such as cloud hosting, analytics, and customer support software. These partners are bound by strict data processing agreements.
- Legal and Regulatory Authorities: We may disclose information when required by Philippine law, court order, or regulatory directive. We will notify you where legally permissible before such disclosure.
- Fraud Prevention: We may share data with anti-fraud agencies or industry partners to detect and prevent financial crime, in line with applicable Philippine regulations.
Any third party that receives your data is contractually obligated to handle it securely and only for the specific purpose for which it was shared.
Cookies and Tracking Technologies
ManaloPlay uses cookies and similar technologies to make our website work properly and to improve your experience. Cookies are small text files placed on your device when you visit our site.
We use the following types of cookies:
- Essential Cookies: Required for core functionality such as logging in, keeping your session active, and processing transactions. These cannot be disabled.
- Analytics Cookies: Help us understand how players navigate manaloplay.net so we can improve the platform. Data is aggregated and anonymised.
- Preference Cookies: Remember your settings such as language preference and notification options.
- Marketing Cookies: Used only if you have opted in, to show you relevant promotions. You can opt out at any time via your account settings.
You can manage or disable non-essential cookies through your browser settings. Please note that blocking certain cookies may affect the functionality of the ManaloPlay platform.
Your Rights as a Player
As a ManaloPlay member based in the Philippines, you have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you at any time.
- Right to Correction: If any of your information is inaccurate or incomplete, you have the right to have it corrected. You can update most details directly in your account profile.
- Right to Erasure: You may request that we delete your personal data, subject to any legal or regulatory retention obligations we must follow.
- Right to Object: You can object to the processing of your data for direct marketing at any time. Opting out of marketing will not affect your ability to use ManaloPlay.
- Right to Data Portability: You may request your data in a structured, commonly used format so that it can be transferred to another service provider.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time. Withdrawal will not affect processing carried out prior to that point.
To exercise any of these rights, please contact our Data Privacy Officer at the email address listed in the sidebar. We aim to respond to all verified requests within 15 business days.
Data Retention
ManaloPlay retains your personal data for as long as your account remains active or as needed to provide you with our services. When your account is closed, we retain certain data for a period required by Philippine laws and regulations — typically five to seven years — to meet anti-money laundering, tax, and dispute resolution obligations.
After the applicable retention period, your data is securely deleted or anonymised so it can no longer be linked back to you.
Protection of Minors
ManaloPlay operates strictly as a 21+ platform. We do not intentionally collect, process, or store personal information belonging to individuals below the age of 21. Our registration process includes date-of-birth verification and, in some cases, identity document checks to enforce this requirement.
If you believe a minor has accessed or registered on ManaloPlay, please contact us immediately. We will investigate and take appropriate action, including account suspension and data deletion.
Changes to This Privacy Policy
ManaloPlay may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine regulations. When we make material changes, we will notify registered members via email or a prominent notice on the site before the changes take effect.
We encourage you to review this page periodically so you stay informed about how we protect your data. Continued use of ManaloPlay after any update constitutes your acceptance of the revised policy.
Contact Our Data Privacy Officer
If you have any questions, concerns, or requests relating to this Privacy Policy or the way ManaloPlay handles your personal information, please reach out to our dedicated Data Privacy Officer. You can also visit our FAQ page for common questions, or review our Terms and Conditions for the full scope of your rights and responsibilities as a ManaloPlay member.
We are committed to resolving any privacy-related concerns promptly and transparently, in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).